Required skills

welldeveloped communication skills to

determine and confirm work requirements using questioning and active listening as required

relate to clientscustomers and determine their needs

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

welldeveloped numeracy and IT skills to

undertake a wide range of financial calculations

use appropriate software for complex tasks such as specialist industry information management systems word processors spreadsheets and databases

access evaluate and use internet information

research and analysis skills for accessing interpreting and managing information

welldeveloped literacy skills to read and interpret documentation from a variety of sources and recording gathering and consolidating financial information

teamwork skills to work effectively and cooperatively with others and provide team leadership as required

planning skills to implement environmental and energy efficiency policies and procedures relevant to the organisation

organisational and time management skills to sequence tasks meet timelines and arrange meetings

learning skills to

maintain knowledge of changes to organisation and industry requirements and expectations

comply with the most current legislative regulatory and ethical requirements

judgement skills for forming recommendations in operational situations

problem solving skills to identify any issues that have the potential to impact on the work role or outcome and to develop options to resolve these issues when they arise

selfmanagement skills for complying with ethical legal and procedural requirements

Required knowledge

environmental or sustainability legislation regulations and codes of practice applicable to industry and organisations

industry and organisation policies and procedures and ethical behaviours in regard to customer service and administration

industry and organisation security practices and rationale

internal administration systems such as accounting systems and databases

principles practices and available tools and techniques of sustainability management relevant to the industry context

relevant legislation and statutory requirements and industry codes of practice including

Consumer Credit Code

Privacy Act

Credit Act

Financial Transaction Reports Act

Corporations Act including Accounting Standards

Financial Services Reform Act FSRA

the economic and political climate relating to the financial industry

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

access interpret and analyse product and service information provided by industry sectors

interpret and comply with relevant legislation regulations and industry codes of practice and ethics applicable to the workplace

recognise and implement sustainability principles and work practices

analyse evaluate and organise relevant information

plan work and maintain a team environment taking into account any constraints and available resources

identify and evaluate professional development opportunities

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to specialist financial services software and data

access to financial services industry and organisational policy procedures and codes of practice information

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces or role plays

verbal or written questioning on underpinning knowledge and skills

setting and reviewing workplace simulations or scenarios

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

External forces may include:

Main sectors may include:

Legislation, regulations and codes of practice may include:

Policies, guidelines and procedures may include:

Ethical approach to workplace practice and decisions may include:

Information on sustainability policies, strategies and impacts on industry may include:

Triple bottom line principles encompass:

Calculations may be required for:

Feedback may refer to:

Format appropriate for the audience may include:

Professional development opportunities may include: